Customer Proprietary Network Information (“CPNI”) refers to your telephone service, including the charges on your bill; the services you subscribe to; and your usage data and calling patterns. In short, it is your private information about your communication services. Under federal law, You have the right, and Syntrio Solutions, LLC (“Syntrio”) has the duty to protect the confidentiality of information about Your telecommunications services.
Without further authorization from You, Syntrio is allowed to use Your information about services You have already purchased from Syntrio to create products, services, and discounts to meet Your needs or to advise You of products that may be of interest to you.
If You wish to restrict Syntrio from using or disclosing Your Information, You may contact our office at (888) 886-2217 or write to us at PO Box 2128, Vernon, Texas 76385, at any time. If we do not receive notification from You within thirty (30) days of receiving this notice, we may use Your information to offer You products and services that You may find valuable based on Your existing services. You may change Your decision at any time, and there is no charge to You for electing to restrict Your information. Restricting Your information will not affect the services you currently receive from Syntrio.
Even if You choose to restrict Syntrio’s use of Your information, You may receive marketing information developed without using Your confidential information, and we may use Your information to market services to You if You call us. Your election is valid until You affirmatively revoke or limit it. You are free to contact us at any time about our products and services.
The Federal Communications Commission (FCC) has mandated new CPNI ‘must comply’ rules for all telecommunications companies. The rules are designed to safeguard your information from anyone who is not authorized to have access to your account. The rules were effective December 8, 2007.
To comply with these rules, there are four security measures that Syntrio has implemented to ensure your information is safeguarded from unauthorized access.
Additional Information for Businesses
Business customers that have a dedicated account representative at Syntrio are exempt from these rules. However, in the instance your account representative is not in the office when you call, we want to have verification information on file so one of our Customer Service staff can assist you.