How can we help?
What is Syntrio?
Originally established as Santa Rosa Telephone Cooperative by farmers and ranchers in Wilbarger Country in 1951, today we operate as Syntrio, providing phone, video, internet, fiber-to-the-premise to the residents and businesses of North Texas and Southern Oklahoma.
Why did Santa Rosa Communications change its name to Syntrio? Is the company still local?
Syntrio is a name that communicates the synthesis of three companies: Santa Rosa Communications, Pinnacle, and PCnet. We felt this was an important step in unifying our brand and in offering the most service options to our customers. Yes! We are still local in North Texas and Southern Oklahoma communities. We take pride in being your neighbors.
What is the best internet service provider for rural areas in Texas and Oklahoma?
The Syntrio team is comprised of your neighbors. We live in the communities we serve, so customer service consists of a neighbor helping a neighbor. While other internet and IT managed service providers focus on serving the big city, we are committed to providing innovation beyond city limits. Our technical capabilities coupled with our commitment to North Texas and Southern Oklahoma communities makes us the best internet service provider you can choose, in our humble opinion.
If I switch my telephone service to Syntrio, will I be able to keep my same home or business phone number?
Absolutely! We’ll handle the details of transferring your current phone number. Once the number is moved, your current provider will automatically be notified so they will stop billing you for the service.
Why is phone service required in some Syntrio areas to have internet service?
Due to regulatory requirements, phone service is required to obtain internet service in some service areas. However, we offer phone and internet bundled plans for your convenience!
What speed of internet can I get at my home?
Visit our Communities Served page to see which services are available in your area.
For more details, call (888) 886-2217 to speak to our customer service team.
What's the installation process like?
The installation process is quick and easy for our customers. One of our certified technicians will install the equipment and connect Syntrio services at your desired service address. The installation process typically takes 2-3 hours. A person 18 years of age or older must be present during the installation.
How long will it be before my service will be connected?
It takes a minimum of three business days for us to receive the signed paperwork and collect any fees. If there is no available time for connection on the third day, then we will schedule you for the next available time.
Why do I have to pay for additional construction charges when there isn't another service provider at my service location?
Under special circumstances, our crew must run a fiber or copper line to the service location. This is costly and will be dependent upon how far the line must go or any obstacles they may run into.
What is fiber internet and why is it better than what I have?
Fiber-optic cables contain optical fiber, which are hair-thin strands of glass specially designed to trap and transmit light pulses. Unlike copper, optical fiber can carry data for great distances without signal loss or interference. Optical fiber can also transmit signals in both directions simultaneously — upload and download at extremely high speeds.
How will a fiber connection benefit me?
A fiber connection will provide you with access to virtually unlimited bandwidth capacity and internet speed, enabling you to enjoy a better experience for streaming, online gaming, cloud storage, online education, and more. Fiber also increases service reliability and stability.
Why do I have to have a drop put in? Will they install at the same time the drop is done?
The drop is what provides service to your home. Once we have your order, we will submit your address for a drop. Typically, construction takes about 2-3 weeks. Once the drop is complete, we will contact you to schedule the installation.
Will the process of burying fiber disturb my yard or property?
Buried fiber is protected from elements such as fire, windstorms, and ice-storms. It provides a much more reliable network for our customers. We’ll do everything we can to make sure to minimize any disturbance and will promptly restore your property as close to its original condition as we’re able.
How fast can internet speeds be for my home or business on a fiber connection?
A fiber connection can provide virtually unlimited internet speeds. Syntrio offers speeds up to 1 Gbps for residential customers and speeds up to 10 Gbps+ for business customers. To put that in context, an internet speed of 1 Gbps is equal to 1,000 Mbps. So, if you currently have an internet plan with 20 Mbps speed — about average for a U.S. household — 1 Gbps would be 50 times faster!
How do I read my bill?
View this pdf for instructions.
For more details, call (888) 886-2217 to speak to our customer service team.
When is my bill due?
Based on account preference, bills will either be sent in the mail (paper) or to an email address (paperless). Bills are due 16 days after the bill date which is specified on the first bill you receive.
Why did my bill go up?
Prices are subject to change. However, your bill will never increase without a notice. Taxes and other mandated charges are part of your bill and may have increased beyond our control. For questions or more information about your personal account, please contact customer service at (888) 886-2217.
Is there a cancellation fee?
For those under contract, there will be a $100 early termination fee per service that is under contract. Month-to-month customers will not have a cancellation fee.
Why did I receive a bill when I disconnected my service last month?
If you disconnected services while billing was being processed, or after billing was complete for the next cycle, you will receive an invoice. Please note that for a refund to be issued, accounts will have to be billed 2 times, or 60 days, to allow for any charges/credits to be applied.
Can I get an extension until next month?
Our team will do their best to help you find a solution regarding payments. Contact Customer Service at (888) 886-2217.